Merchant won't refund.
If a merchant will not refund, your strongest move is usually a clean written record: what you bought, what went wrong, what policy/promise applies, and what resolution you want.
Rule: ask once clearly in writing before escalating, unless fraud or safety risk is involved.
Refund escalation path
- Collect order, receipt, policy, product/service proof, and messages.
- Send a short written refund request with deadline.
- Ask for manager/escalation if ignored.
- If paid by card or platform, prepare a dispute with evidence.
- If the business type fits, use regulator, marketplace, BBB, licensing board, or state AG route.
What weakens you
- No written refund request.
- Only phone conversations.
- Unclear requested outcome.
- Throwing away product/packaging/repair proof.
- Waiting too long before checking dispute deadlines.